HOW IT WORKS: FROM BRIEF TO HERO.
You describe the role. We deliver a trained ecommerce professional and keep them performing. Here is exactly what happens between your first message and a Hero who is already working, and who does what at every step.
No fee for a plan, and no obligation to go ahead.
- 01Brief
- 02Plan
- 03Meet
- 04Onboard
- 05Managed
Five Beats. Two Sides.
Each card is one beat of the process. Under it, what you are doing at the same time. Most of the time, the answer is "running your business".
You send a brief
Through the contact page, tell us the role or roles, the hours, the tools you use, and when you want to start. It does not need to be polished. If you only know the symptom, "support tickets are taking two days", say that.
Spend ten minutes on the brief, then go back to work. There is no fee to ask and no commitment in asking.
You get a custom hiring plan
We come back with a plan built around your goals, team structure, communication style, and operational needs: which roles, in what order, how coverage will work, how matching will work, and how pricing is structured. Every Hero is matched to the business, not dropped into it.
Read it, question it, adjust the hours or the order of hiring. The plan is a conversation, not a quote you have to accept whole.
You meet matched Heroes
You meet a shortlist of vetted, trained Heroes who already fit your stack and your ways of working. Every one of them has passed all seven stages of the Hero Selection System before this conversation. You interview, you compare, you choose.
Ask the questions that matter to you: your tools, your tone, your busiest season. Then pick the person you want on the team.
We onboard them with you
Tools, accounts, processes, expectations, and time zone alignment are set up with you in a structured way. The contract, the compliance, and the payroll are ours to run. Your Hero walks in with a map instead of wandering the halls for a week.
Share the goals and the brand voice, introduce the team, and point at the first priorities. Day one looks like month three because the training already happened.
Fully managed, for as long as you work together
Regular check-ins, performance support, and a direct line to our team whenever you need it. If your needs change, we help you scale up. If something is off, we catch it early and fix it fast. A placement is not the end of our job. It is the start of it.
Direct the work and talk to your Hero directly. We stay in the background handling the admin, not standing in the middle of your conversations.
Count the Rows You Would Rather Never Think About Again.
The entire hiring lifecycle, alone versus fully managed. You keep the decisions. We keep the machinery.
Same Calendar. Very Different Life.
Before fully managed
Hiring as a second job
- Monday: post a job and answer forty messages about it
- Tuesday: screen résumés over lunch
- Wednesday: two interviews, one no-show
- Thursday: research international payment options, age five years
- Friday: your best candidate accepts another offer because the process took too long
After fully managed
Hiring as a brief
- You send a brief describing the role, the hours, and the tools you use
- You review a plan built around your goals and team
- You meet a shortlist of vetted, trained Heroes who already fit, and pick your favorite
- We handle the contract, the onboarding, and the payroll
- Your Hero is answering tickets, building campaigns, or fixing product pages while you do literally anything else
You Lose the Admin. Not the Control.
A quick myth-busting round, because the phrase sometimes worries people for the wrong reasons.
You keep control
Your Hero works inside your business, on your priorities, reporting to you. You set the direction every single day.
One dedicated teammate
Not a faceless call center and not a rotating cast. One ecommerce expert matched to your brand, your tools, and your time zone, with a name.
No extra layers
You talk to your Hero directly. We stay in the background handling the admin, not standing in the middle of your conversations.
No mystery pricing
Pricing is transparent and predictable. One arrangement covers the sourcing, the vetting, the training, the payroll, and the support. How plans work.
Six Things Your Plan Will Name.
The roles, and the order to hire them
Which of the thirteen roles your brief actually calls for, why, and which one to start with if you are building in stages.
Hours and coverage
The hours each Hero works, the time zones they cover, and how that maps to your busiest periods.
How matching will work
The criteria we match against: your business goals, team structure, communication style, tools, and operational needs.
The onboarding approach
How tools, accounts, processes, expectations, and time zone alignment will be set up with you before day one.
How pricing is structured
One arrangement that covers sourcing, vetting, training, payroll, and support, with the specifics for your roles and hours stated plainly.
What fully managed includes
The check-ins, performance support, and direct line to our team that continue after placement, written down so there is no ambiguity later.
Four Choices. One Page.
Pick the roles, the hours, the coverage, and the start. The sheet writes itself, and the contact form arrives already filled in. Nothing here commits you to anything.
Transparent, Predictable, and Written Down.
Pricing is transparent and predictable. One arrangement covers the sourcing, the vetting, the training, the payroll, and the support. You do not pay a recruiter's fee, then a payroll provider, then a management layer; you pay for a Hero, and everything around them is included.
Because every plan is built around specific roles, hours, seniority, and scope, we present pricing inside your plan rather than as a public rate card. You see the numbers for your situation, before anyone starts, with nothing hidden in a later line item. If the numbers do not fit, you say so and we adjust the plan or part ways with no hard feelings.
About the Process.
The role or roles you are hiring for, the hours you need, the tools and platforms you use, and when you want to start. If you only know the problem, describe the problem. Naming the right role is part of the work we do.
The roles, the order of hiring, how coverage and communication will work, how your Hero will be matched to your goals, team structure, and tools, and how pricing is structured. It is built around your business, not a fixed package. More on plans.
Yes. You meet a shortlist of vetted, trained Heroes who already fit your stack and ways of working, and you choose the person you want on the team.
Ecom Heroes does. International contracts, compliance, invoicing, currencies, and payment schedules are entirely our problem. You get one simple arrangement, and your Hero gets paid accurately and on time.
We stay involved after placement with regular check-ins, performance support, and a direct line to our team. If your needs change, we help you scale up. If something is off, we catch it early and fix it fast.
Pricing is transparent and predictable. One arrangement covers the sourcing, the vetting, the training, the payroll, and the support, and the specifics are set out in your custom hiring plan before anyone starts.
No. You send a brief, we come back with a plan. There is no fee to ask and no commitment in asking.
Not as a public rate card, because every plan is built around specific roles, hours, seniority, and scope. Pricing is transparent and predictable: one arrangement covers the sourcing, the vetting, the training, the payroll, and the support, and the specifics are set out in your plan before anyone starts.
Describe the problem. Naming the right role is part of the work we do, and the plan will explain why we recommend what we recommend. The team builder is a useful starting point if you want to think it through first.
Yes. We stay involved after placement with regular check-ins and performance support. If your needs change, we help you scale up, which can mean adjusting hours, adding a role, or restructuring the team.
ONE BRIEF. ONE HERO.
The path starts with ten minutes and a brief. Everything after that is ours to run.